A.E. Schwartz & Associates is a comprehensive management training and development organization which provides over forty practical, fast-paced and participatory programs. A.E. Schwartz & Associates remains at the forefront of the training arena by providing some of the highest quality training services available. We specialize in tailoring our materials for on-site presentations, & our "School for Managers" has demonstrated its appeal and value across a wide range of businesses.

Both professional and enjoyable, our participatory programs address the multiple challenges all levels of management & employee development face, while providing practical techniques to increase personal & professional effectiveness. Conferences are scheduled according to company specifications & incorporate skills taught through self-paced workbooks allowing learners to focus on their specific needs, and PowerPoint presentations that offer a unique & informative group setting.

School for Managers Level 1

School for Managers Level 2

SCHOOL FOR MANAGERS
Level 1

Overview

This session will highlight the expertise and information required to function effectively as managers of people in order to build high-performance and profitable organizations. It is a manager's job to understand his or her leadership style, motivate marginal performers, set goals systematically, solve employee performance problems, get superior results from every employee, become more aware and responsive to employee needs, motivate and counsel employees by first learning to listen, offer feedback that yields results and resolves problems, and generate interest and enthusiasm for achieving goal. It's a big job. These dynamic sessions are fast-paced, skills-based and will help you do it better. The end result -- a lean, thriving, developing organization.

Objectives

• Learn essential management skills, from team-building to goal setting.
• Complete supervisory style surveys to determine what kind of leader you are.
• Choose and develop a leadership style best suited to you and your organization.
  
• Discover techniques for responding to the individual motivations of your staff.
• Gain more from yourself, your employees and your organization.
  
• Learn the warning signs for an employee in need of help.
  
• Understand the considerations to take for counseling and coaching problem employees.
  
• Delegate successfully by knowing when, what, and to whom.
  
• Translate what you learn into action.
  

Outline

Manager, Leader & Coach
(Overview)
A. Explore What It Means To Be A Manager
B. Examine Managerial Functions And Responsibilities
C. Learn About Coaching To Maximize Performance

Leadership Characteristics & Supervisory Styles
(The Foundation)
A. Assess Your Leadership Skills
B. Compare Styles, Understand Your Style And Choose The Leadership Style
That Best Fits
C. Decide How To Lead (Influence And Leadership)
D. Avoid The do-it-yourself Pitfall

Communication & Goal Setting
(The Key to Performance)
A. Understand The Power Of Communication And Miscommunication
B. Learn And Develop Techniques In Areas Such As: Listening, Confronting
Conflict, Providing Constructive Criticism, Expressing Needs
And Asking Better Questions
C. Recognize The Obstacles To Goal-Setting (Reasons We Avoid Goals)
D. Incorporate Goal Setting Into Your Management Style

Motivation
(Employees Can Do More)
A. Respond To The Individual Motivations Of Your Staff
B. Understand How Your Management Style May Influence Motivation
C. Harness Employee Competition To Further Production And Creativity
D. Transform Marginal Performers Into Productive Contributors

Time / Self Management
(Organizing Yourself)
A. Dispel Myths About Time And Plan For Successful Time Utilization
B. Identify And Eliminate The Most Common Forms Of Interruptions
C. Overcome Procrastination Tendencies
D. Build A Time Efficient Workforce

Delegation
(Organizing Others)
A. Decide What And When To Delegate, To Whom And Why
B. Delegate To Increase Employee Motivation And Personal Growth
C. Maximize Your Resources By Delegating Responsibility
D. Create A Delegation Plan And Enhance Your Own Skills

Problem Solving
(Understanding)
A. Identify, Clarify, Question Dynamically
B. Analyze Risks And Benefits
C. Introduce Creativity And Understand The Power Of Paradigms

Decision Making
(Application & Style)
A. Make Decisions Using Effective Not Ineffective Methods
B. Decide How To Plan For Implementation
C. Create Tools For Evaluation, Accountability And Follow-up
Action Plans

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SCHOOL FOR MANAGERS
Level 2

Effective managing is an ongoing process, and the best managers recognize that training is necessary in order to utilize the innovations in management that are constantly being made. Our Level 2: School For Managers is specifically designed for managers who have attended the Level 1: School For Managers.

This intensive program picks up where other training programs stop, and takes advantage of the newest developments in management training. It combines learn-by-doing techniques with special diagnostic tools, self-evaluation, in-class exercises and immediate feedback.

Objectives

• Learn about your leadership and leadership styles through assessment and group work.
• Understand who works best with which style of leadership and communication.
• Develop motivation and communication skills that support your role.
  
• Capitalize on organizational change to achieve more.
  
• Learn the value of conflict and how to turn it into a positive force.
  
• Learn how to gain the confidence and skill to resolve conflicts to the
  mutual satisfaction of all parties.
  
• Provide and accept constructive criticism without offending.
  
• Participate in individual and group team-building skills assessments.
  
• Develop communication skills to better understand the viewpoints of other team members.
  
• Define the role of leaders and others in the team for increased effectiveness.
  
• Understand team dynamics by looking at attitudes and behavior.
  
• Learn how to redirect unproductive competition into cooperation.
  
• Develop a work-plan to improve the team's performance.
  
• Practice, role-play, problem-solve, and discuss.
  
• Translate what you learn into action.
  

Outline

Advanced Leadership/Communication Styles

• Participate in supervisory style surveys to determine your own personal leadership style.
• Explore the strengths and weaknesses of your style and that of others.
  
• Apply appropriate leadership styles.
  
• Recognize the four style and learn how to communicate and influence with greater effectiveness.
• Translate what you learn into action.
  

Advanced Conflict/Change Management

• Understand the strengths/weaknesses of your style of handling conflicts.
• Engage in on-the-job conflict simulations.
• Utilize conflicts creatively to bring problems to the surface, resolve them
  to the mutual satisfaction of all involved, and even gain an advantage.
  
• Understand different behavioral methods for handling conflict.
  
• Recognize the responses to change in yourself and others.
  
• Understand your organization and how it responds to change.
  
• Leave with the necessary skills to successfully carry your staff through the next change that occurs in your work place.
  
• Support employees as they deal with the stress and conflicts that change often brings.
  
• Communicate to empower, build teamwork, and leadership participation.
  
• Translate what you learn into action.
  

Advanced Time Management

• Analyze and learn to schedule effectively.
  
• Evaluate, re-organize and better manage time.
  
• Learn how to manage time-consuming activities such as writing letters and memoranda, interruptions, phone calls and professional printed matter.
  
• Learn to structure your time advantageously.
  
• Develop To-Do lists that really work, set realistic priorities, delegate tasks; and turn daily dead time into productive activity.
  
• Translate what you learn into action.
  

Advanced Team Building

• Understand the task-oriented model of team building.
  
• Participate in individual and group team-building skills assessments.
  
• Develop communication skills to better understand the viewpoints of other team members.
  
• Define the role of leaders and others in the team for increased effectiveness.
  
• Understand team dynamics by looking at attitudes and behavior.
  
• Practice group problem-solving exercises.
  
• Learn how to redirect unproductive competition into cooperation.
  
• Develop a work-plan to improve the team's performance.
  
• Translate what you learn into action.

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