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"This was truly an excellent learning opportunity. The mix of video, group discussion, written exercises, and lecture were excellent. I learned a lot of new ways to approach situations. I was able to experience the difference that new ways of managing can have. We have had a number of "management" sessions in the past, but this is the first time that I feel enthusiastic about ways that I can change and improve my management skills/style."

Dan Principle, Manager, Cadec Systems, Inc.

Brochure (PDF)
School For Managers: General Program


General School for Managers     PDF

This session will highlight the expertise and information required to function effectively as managers of people in order to build high-performance and profitable organizations. It is a manager's job to understand his or her leadership style, motivate marginal performers, set goals systematically, solve employee performance problems, get superior results from every employee, become more aware and responsive to employee needs, motivate and counsel employees by first learning to listen, offer feedback that yields results and resolves problems, and generate interest and enthusiasm for achieving goal. It's a big job.

These dynamic sessions are fast-paced, skills-based and will help you do it better. The end result -- a lean, thriving, developing organization.


  • Learn essential management skills, from team-building to goal setting.
  • Complete supervisory style surveys to determine what kind of leader you are.
  • Choose and develop a leadership style best suited to you and your organization.
  • Discover techniques for responding to the individual motivations of your staff.
  • Gain more from yourself, your employees and your organization.
  • Learn the warning signs for an employee in need of help.
  • Understand the considerations to take for counseling and coaching problem employees.
  • Delegate successfully by knowing when, what, and to whom.
  • Translate what you learn into action.

Who Should Attend

  • Managers with 1 to 3 years experience that includes supervisors up to executives, or anyone in a new or upcoming leadership position.

Outline  (Open Details)

Manager, Leader & Coach (Overview)

  • Explore What It Means To Be A Manager.
  • Examine Managerial Functions And Responsibilities.
  • Learn About Coaching To Maximize Performance.

Leadership Characteristics & Supervisory Styles (The Foundation)

  • Assess Your Leadership Skills.
  • Compare Styles, Understand Your Style And Choose The
    Leadership Style That Best Fits.
  • Decide How To Lead (Influence And Leadership).
  • Avoid The do-it-yourself Pitfall.

Communication & Goal Setting (The Key to Performance)

  • Understand The Power Of Communication And Miscommunication.
  • Learn And Develop Techniques In Areas Such As: Listening,
    Confronting Conflict, Providing Constructive Criticism, Expressing
    Needs And Asking Better Questions.
  • Recognize The Obstacles To Goal-Setting (Reasons We Avoid Goals).
  • Incorporate Goal Setting Into Your Management Style.

Motivation (Employees Can Do More)

  • Respond To The Individual Motivations Of Your Staff.
  • Understand How Your Management Style May Influence Motivation.
  • Harness Employee Competition To Further Production And Creativity.
  • Transform Marginal Performers Into Productive Contributors.

Time / Self Management (Organizing Yourself)

  • Dispel Myths About Time And Plan For Successful Time Utilization.
  • Identify And Eliminate The Most Common Forms Of Interruptions.
  • Overcome Procrastination Tendencies.
  • Build A Time Efficient Workforce.

Delegation (Organizing Others)

  • Decide What And When To Delegate, To Whom And Why.
  • Delegate To Increase Employee Motivation And Personal Growth.
  • Maximize Your Resources By Delegating Responsibility.
  • Create A Delegation Plan And Enhance Your Own Skills.

Problem Solving (Understanding)

  • Identify, Clarify, Question Dynamically.
  • Analyze Risks And Benefits.
  • Introduce Creativity And Understand The Power Of Paradigms.

Decision Making (Application & Style)

  • Make Decisions Using Effective Not Ineffective Methods.
  • Decide How To Plan For Implementation.
  • Create Tools For Evaluation, Accountability And Follow-upAction Plans.


"The session was though provoking -- the videos were very good as well as appropriate I learned that it is important to back up my assistant managers with more authority as well as realizing that long-term problems have a tendency to bring me down I learned to put these off and work on the immediate problems."

Christa Hagearty, President, Dependable Cleaners


"The program was terrific. I brought back ideas and implemented them in my company, which brought it success."

Timothy Duffy, Warehouse Manager, Banneker Industries, Inc.